FAQ
How long will my order take to arrive?
Many of the products at Ellis & Lane are handmade or made to order by independent makers. Because of this, delivery times can vary slightly depending on the item.
For the most accurate delivery estimate, please refer to the delivery information provided at the bottom of each individual product page.
How much does delivery cost?
For UK orders, we offer:
Standard delivery from £3.95
Free delivery on orders over £50
Do you offer returns?
Yes — we want you and your dog to be completely happy with your purchase.
Returns eligibility may vary depending on the product, particularly for handmade or made-to-order items. Full returns information can be found on each product page.
If you’re unsure about anything before ordering, please feel free to contact us.
How do I choose the right size for my dog?
Each product page includes a size guide to help you choose the best fit for your dog.
If your dog is between sizes or you’re unsure which option to choose, please email us at hello@ellisandlane.co.uk and we’ll happily help.
Are your products suitable for active or working dogs?
Yes. Many of the products in our collection are designed with durability and practicality in mind, making them suitable for active dogs who love the outdoors.
We carefully select brands that combine quality materials, strong hardware and thoughtful design so that products look beautiful while still standing up to everyday adventures.
Do you offer matching sets?
Yes — many of our collections include matching collars, leads and accessories, allowing you to create a coordinated look for your dog.
Where matching items are available, you’ll often see them suggested on the product page under “Complete the Set.”
Are your products handmade?
Many of the pieces in our collection are handmade or produced in small batches by independent makers. This allows us to offer products that are unique, carefully crafted and made to last.
How should I care for my dog’s collar or lead?
Care instructions can vary depending on the material used.
For the most accurate guidance, please check the care information you receive with the product. If you’re unsure, feel free to contact us and we’ll be happy to advise.
Do you ship internationally?
At the moment we primarily ship within the UK. If you’re based elsewhere and interested in ordering, please contact us at hello@ellisandlane.co.uk and we’ll do our best to help.
Can I contact you before placing an order?
Absolutely. If you have any questions about sizing, delivery times or product details, please email us at hello@ellisandlane.co.uk and we’ll be happy to help.
Still have a question?
Please get in touch at hello@ellisandlane.co.uk and we’ll get back to you as soon as possible.